Start your IT career at the help desk

Help desk and technical support roles are one of the most common entry points into an IT career. This free course covers how ticketing systems work, how to troubleshoot methodically, and how to communicate with frustrated users.

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What you'll learn

Understand how a help desk ticketing workflow operates
Troubleshoot common hardware and software issues step by step
Communicate clearly and patiently with non-technical users
Know what skills hiring managers look for in entry-level support roles

Free certificate

Watch at least 75% of the video to unlock your free certificate.

Ready for your first IT support role?

Growx places candidates into help desk and technical support roles across the U.S. Talk to a recruiter about getting started.

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